Customer Success

At Rise Digital Media we are passionate about customer success. Our platform is self-service in nature, and we want you to feel empowered to manage your data yourself, regardless of your previous experience or technical ability. The team will provide training in the early stages of our onboarding process, but we’re always on hand if you need further guidance or if you’d like to set up a refresher session. We’re excited for our 'Rise Academy', coming soon, which will contain a handy library of user guides and how-to videos... Watch this space!

Fast, structured onboarding

We operate a proven onboarding framework that gets your organisation up and running quickly — often within just a few weeks. Our process include:

A dedicated customer success lead from the outset

Full platform walkthroughs and live system demos

Hands-on training for teams and stakeholders

Clear timelines, documentation, and progress checkpoints

Guided data setup and configuration support

Whether you’re rolling out a mobile ticketing app, launching vehicle tracking, or enabling BODS and PSVAR compliance, we provide the structured support you need to go live with confidence.

Kick-off meeting & success planning

System demo, data gathering & account setup

Configuration, branding & initial user training

Go-live preparation & soft launch support

Full launch, live support & feedback loop

Built for long-term success

Customer success doesn’t stop at launch.  We continue to...

Support staff training as teams grow or change

Share platform updates and new features

Identify opportunities to streamline your operations

Provide ongoing usage reviews and strategic check-ins

Our team works closely with operations, IT, and management to make sure the platform continues to deliver real value — month after month, year after year.

Sue Wildigg

Corporate Design Manager

“Working with RiseDM has helped us to achieve our online aspirations across a number of Rotala subsidiaries. Their understanding of the individual requirements of the businesses within the group has enabled us to provide customers with a more interactive solution to service information and m-ticketing.”

David Rooney

Business Development Director

“We've found RDM to be an agile partner, responding quickly to both ad-hoc requests and complex platform development. For example, RDM rapidly implemented a client/user request for first stop service punctuality updates. Our relationship is well-managed by the RDM Operations Manager through daily account management and monthly reviews.”

Simon Rowland

Chief Executive Officer

“The Rowgate Group were looking for a digital partner that understood our sector, had the same level of passion for change and innovation and could deliver with pace. Rise DM exceeded all our expectations!   Working with the team is a real breath of fresh air. I love that the team are always looking at new angles to help promote business & make life easier for passengers.”

Mark Drury

Managing Director

“From quickly understanding our original concept through to the launch of our app, Rise DM have offered fantastic support for our digital vision. They are quick to respond to the rapidly changing requirements of our business while producing high quality and very user friendly graphical content which has greatly increased our passengers' experience”

Customer Success