Work for us

Help shape the future of public transport

Careers at Rise Digital Media

Rise Digital Media builds software used by bus and coach operators across the UK and internationally. Our platforms support ticketing, passenger information, communications and real-world operations — systems that people rely on every day to get to work, school and home.

We are a sector-specialist company, focused on public transport and mobility. Our work is practical, live, and operational — not theoretical. Our software is used by operators, drivers, controllers and passengers in real-world environments, often at scale.

If you’re looking for a role where your work has visible impact, where customers value reliability and clarity, and where technology meets the real world, you’ll feel at home here.

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Who we’re looking for

Our current focus is on mid-level Customer Support and Technician roles, helping operators successfully launch, use and get value from our platforms in live, operational environments.

These roles are central to how our customers experience Rise. You’ll work closely with operators to:

Support day-to-day platform usage

Help onboard new services, routes and features

Troubleshoot real-world technical and operational issues

Support integrations with vehicle systems and third-party platforms

Act as a trusted point of contact between customers and our product teams


You don’t need prior transport industry experience — but you do need to be comfortable learning complex systems, communicating clearly, and taking ownership of problems through to resolution.

What it’s like to work at Rise

We’re a UK-based team working with operators, local authorities and transport groups. We value:

  • Clear communication over jargon

  • Ownership and accountability

  • Practical problem-solving

  • Long-term relationships with customers

We’re not a large corporate, and we’re not a high-churn startup. That means:

  • You’ll have real responsibility and autonomy

  • You’ll see the impact of your work quickly

  • You’ll work on mature platforms that are already live and evolving

  • You’ll contribute to products that support millions of passenger journeys

Working arrangements

  • UK-only roles

  • Hybrid or flexible working depending on role

  • Sensible working hours, with understanding around real-life commitments

  • Occasional travel to customer sites or industry events

Why join Rise Digital Media?

  • Work on platforms processing tens of millions of pounds in ticket revenue

  • Be part of a business deeply embedded in the transport and mobility sector

  • Build experience across customer support, onboarding and technical delivery

  • Learn how SaaS platforms operate in mission-critical, real-world environments

  • Join a team that values reliability, trust and long-term thinking

Interested?

If you’re interested in working with us — whether in Customer Support, Technical Delivery, or a related role — we’d love to hear from you.

You can:

  • Send a CV and a short introduction via our website, or

  • Get in touch to ask an informal question before applying

We’re always happy to speak with people who are curious, capable, and want to work on technology that genuinely matters.