Enterprise

Citylink transforms its digital services with Rise’s powerful SaaS platform, delivering seamless booking, payments, and real-time tracking.

Irish Citylink partnered with Rise to overhaul its digital offering, replacing legacy systems with a unified, cloud-based SaaS solution.

The project delivered a high-performance website, mobile app, and integrated ticketing system — all connected to onboard ETMs for real-time validation and vehicle tracking. With improved flexibility, live passenger data, and smarter fare options, Citylink now offers a streamlined, user-friendly experience across every customer touchpoint.

Services provided

Vehicle tracking

Payments

Passenger Information

Ticketing

Journey Planning

APIs

Ireland

How we build instant payouts

The Challenge
Citylink needed a streamlined, app-based checkout experience that matched the speed and consistency of their online platform. The mobile flow also had to support card and wallet payments, while integrating with their existing promotions and discounts engine — all without compromising the user experience. Additionally, tickets needed to remain accessible to customers even in areas with low or no mobile coverage, such as rural stops or airport basements.

The Solution
We implemented Rise Payments, our proven payment gateway, to power a fast, secure, and seamless checkout process. The app supports both card payments and mobile wallet integrations, with full compatibility for Apple Pay and Google Pay. Tickets purchased through the app are automatically added to the user’s digital wallet, enabling offline access and ultra-fast boarding — even when mobile data is unavailable. Promotions and discount rules are also fully supported in-app, ensuring consistency across all booking channels.

Products

Rise Payments

Ticket Issuance & Validation Service

Wallet Integration

Rise Mobile App

Discounts & Promotions Engine

Smarter Tracking, Better Journeys

The Challenge
Citylink needed to provide passengers with real-time bus tracking to improve journey confidence and reduce support queries — particularly around airport routes where timing is critical. The tracking had to be highly accurate, consistent across both the website and mobile app, and avoid reliance on external services like BODS, which can be unreliable or delayed. It also needed to integrate directly with the onboard ETM to ensure the location data reflects actual service progress.

The Solution
We delivered a fully integrated vehicle tracking system powered by live data from the onboard ETM, connected through the Rise API. This real-time feed updates the bus tracker across both the Citylink website and mobile app, ensuring passengers can see the exact location of their service at any time. By bypassing third-party sources and using verified vehicle data from the operator’s own fleet, we’ve improved accuracy, reduced customer support queries, and enhanced trust in the live service information. The result is a smoother, more reliable travel experience from booking to boarding.

Products

Rise Vehicle Tracking API

ETM Integration Module (TransMach)

Mobile App Bus Tracker

Mobile-first booking experience

The Challenge
Citylink needed a mobile-first booking experience that was fast, intuitive, and fully aligned with their web platform. The goal was to allow passengers to plan, book, and pay for their journey with minimal friction — all while supporting complex features like return journeys, promotions, voucher codes, and real-time seat availability. The mobile booking flow also had to ensure all transactions were synchronised with the backend for manifests, validation, and capacity management.

The Solution
We delivered a fully integrated mobile booking engine, embedded within the Citylink app, powered by the Rise platform. Optimised for speed and usability, the app allows passengers to search, select and pay for journeys in seconds — whether booking in advance or last-minute. The engine supports promo codes, discount groups, and dynamic pricing, while syncing directly with manifests and ETMs for accurate boarding. Paired with Rise Payments and wallet integration, the result is a smooth, consistent experience across the entire passenger journey — from mobile search to on-board scanning.

Products

Rise Booking Engine

Fare Modifiers & Discounts

Manifest & API Sync

Critical Integrations

To deliver a seamless and intelligent transport experience, Rise implemented a number of critical integrations across the Citylink platform — each designed to enhance operational efficiency and passenger experience.

Passenger Notifications

For improved communication, we delivered integration with SMS services to enable real-time service alerts, and implemented push notifications in the mobile app. Customers now receive timely updates about service disruptions and boarding reminders, further enhancing the travel experience.

Power BI Integration

To support data-driven decision-making, Rise developed a comprehensive API that connects directly with Microsoft Power BI. This integration provides real-time access to sales, bookings, promotions, discounts, and payments — across all sales channels, including web, mobile app, point-of-sale, and account-based payments. This enables the client’s finance and operations teams to weave transport and commercial data into their internal dashboards, unlocking full transparency of company performance, route efficiency, and corridor-level insights. It supports better reporting, forecasting, and strategic planning.

Passenger Notifications

Promotions & Discount Engine

To support Citylink’s dynamic pricing strategies, we integrated a flexible promotions system that allows discount codes to be applied based on route, time of day, day of the week, and more. The marketing team can easily configure, launch, and manage campaigns — helping boost off-peak ridership and reward customer loyalty.

Live Vehicle Tracking

We also surfaced vehicle location data from the TransMach ETM and integrated it into both the Citylink website and mobile app. This powers real-time bus tracking, helping customers stay informed and improving trust in the service.

Citylink transforms its digital services with Rise’s powerful SaaS platform, delivering seamless booking, payments, and real-time tracking.

Smart Mobility Transformation

Introducing the new Citylink Mobile App

How we build instant payouts

Products

Smarter Tracking, Better Journeys

Products

Mobile-first booking experience

Products

Driving Growth & Operational Excellence

Critical Integrations

Passenger Notifications

Power BI Integration

Passenger Notifications

Promotions & Discount Engine

Live Vehicle Tracking

Customisation & scalability for future growth

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