First Transport Solutions (FTS), a long-standing client of Rise, has committed to a major upgrade of its digital mobility platform as part of the continued growth and evolution of its contract with Amazon — one of its most high-profile clients.
Rise has supported FTS for several years with a tailored solution for bookings, compliance, and on-the-day operational delivery. With the Amazon contract now entering a new phase, FTS is investing further in the Rise platform — commissioning an upgraded booking experience for passengers, enhanced driver app capabilities, and a more powerful back-office environment for real-time reporting and performance insight.
The work also includes a deeper integration with Ticketer, which is used across around 50% of the operational fleet when vehicles are provided directly by First. For the remaining journeys — delivered by outsourced operator partners — the Rise Driver App continues to play a critical role in delivering real-time tracking and ticket validation.
This expansion also includes a move to Rise’s latest high-performance platform instance, offering greater scalability, improved responsiveness, and a more robust foundation to meet the increasing demands of the Amazon operation.
“We’ve worked closely with the FTS team for a number of years, and this next phase of the relationship reflects the trust we’ve built — and the value both sides see in continuing to evolve together,” said Scott James, Managing Director at Rise. “Their renewed commitment helps ensure we’re always innovating in line with real-world logistics, and we’re proud to play a key role in supporting their Amazon delivery network.”
Key deliverables include:
• A refreshed, branded passenger booking experience
• New driver app features to support shift reporting and reconciliation
• A dedicated Amazon-facing platform instance for performance and scale
• Enhanced integrations with Ticketer and third-party operators
As First Transport Solutions scales its services with Amazon, this expanded partnership underlines the strength of the collaboration between Rise and FTS — and demonstrates how shared innovation can deliver operational excellence at national scale.
