Growth

Gatwick Hoppa – Modernising Airport Hotel Transfers at London Gatwick

Use case | Airport Transfers

Gatwick Hoppa partnered with Rise Digital Media to transform its airport-to-hotel shuttle operation at London Gatwick, delivering a fully modernised digital experience across web, mobile, and onboard services. The project involved a complete redevelopment of the existing platform, introducing mobile ticketing, real-time vehicle tracking, and a new passenger app — all delivered within a highly constrained timeline aligned to critical timetable changes. The result is a streamlined, scalable transport solution that improves passenger experience, accelerates ticket purchase, and provides enhanced operational visibility.

Solutions provided

Airport Transfer

London Gatwick

The Challenge

Operating at one of the UK’s busiest airports, Gatwick Hoppa needed to rapidly modernise its legacy systems to meet evolving passenger expectations and operational demands.

Key challenges included:

An outdated website and booking experience that limited usability and conversion
Lack of mobile-first ticketing for increasingly digital passengers
Limited visibility of vehicle movements and service performance
The need to deliver a fully upgraded platform within a tight go-live window aligned to scheduled timetable changes
Supporting a mix of pre-booked, walk-up, and hotel-based passengers across multiple locations

The Solution

Rise Digital Media delivered a fully integrated, multi-channel SaaS platform tailored to Gatwick Hoppa’s operational model, with a focus on speed, usability, and scalability:

Complete redesign and redevelopment of the Gatwick Hoppa website, optimised for mobile-first ticket purchase
Launch of the Gatwick Hoppa mobile app, enabling seamless ticket purchase, storage, and boarding
Integrated digital ticketing with secure payment processing and real-time validation
Live vehicle tracking within the app and website for accurate arrival information
Unified back-office system providing visibility of transactions, passenger flow, and operational performance

Outcomes

Rapid delivery of a fully modernised platform aligned with critical timetable rollout
Improved passenger experience through faster, simpler ticket purchasing
Increased operational visibility across services and customer journeys
Reduced friction for both pre-booked and walk-up passengers
A scalable digital platform ready to support future growth and additional services

What’s Next

The next phase introduces QR-based “Quick Buy” ticketing, enabling hotel guests to scan a code on-site and purchase tickets instantly via their mobile device.

This will:

Reduce time-to-purchase for customers at hotel locations
Enable automated attribution of ticket sales to individual hotels
Improve reconciliation and reporting accuracy for partner relationships
Further streamline the passenger journey from hotel to airport

Airport Transfers

Our airport transfer solutions deliver seamless, reliable transportation for travellers. By combining mobile-first ticketing, real-time tracking, and integrated operational tools, we help operators improve efficiency, enhance passenger experience, and scale with confidence.