Growth

Richmond Coaches Use Case

Use case | Workplace Shuttles

Richmonds Coaches delivers efficient and modern workplace shuttle services for major business parks in the Cambridge area, including Chesterford Research Park, Genome Campus, and Granta Park. In partnership with Rise Digital Media, they have transformed their shuttle operations into a seamless digital experience for both passengers and operators.

Solutions provided

Vehicle tracking

Payments

Ticketing

Transport Apps

Cambridge area

Branded Employee Travel Apps

Each business park client is equipped with its own uniquely branded employee travel app. These apps integrate booking and ticketing systems that provide a user-friendly interface for passengers to manage their commutes. Employees can book single or return trips directly through the app, ensuring flexibility and convenience.

Ticketing, Tracking, and Validation

Richmonds uses the Rise Driver App to manage real-time vehicle tracking, ticket validation, and automated passenger counting. This ensures accurate trip data and efficient operations across multiple routes and shifts.

Web-Based Booking Platform

To support accessibility for all users, Richmonds also utilises our online platform where passengers can book trips without using the mobile app. This ensures that all employees, regardless of device preference, can take advantage of the service.

Company-Based Ticket Groups

Using the Rise Ticket Groups feature, each business park can allocate ticket access to specific companies. Employees sign up and purchase tickets within their designated company group, all within the same app environment. This allows a single app to serve multiple organisations while maintaining clear usage tracking and accountability.

Advanced Reporting and Planning

The platform generates automated reports on forward bookings, seat capacity, and utilisation levels. This allows Richmonds to forecast demand and adjust vehicle deployment as needed. Weekly and monthly performance reports include insights into booking utilisation, occupancy rates, and ticket sales, which are shared with the estates and business park management teams to support ongoing planning and contract compliance.

Outcomes

Richmonds Coaches has streamlined its workplace shuttle services with Rise Digital Media’s platform, offering employees easy booking via branded apps and a web platform. Real-time tracking and ticket validation improve operational efficiency, while company-based ticket groups ensure controlled access. Automated reports provide insights into usage and demand, helping optimise fleet planning and maintain clear communication with business park stakeholders.

Workplace Shuttles

We provide efficient and convenient workplace shuttle services designed to streamline employee commutes and reduce traffic congestion. Our solutions offer customisable routes, real-time tracking, and comfortable travel, promoting productivity and contributing to a greener work environment.

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